Service Perfection

Congratulations on acquiring your new Sub-Zero and or Wolf appliance. We hope this will be the start of a long and happy relationship.

Here at Multyflex, we take customer care very seriously and pride ourselves on delivering nothing short of Service Perfection. So whether you're simply looking for product advice, would like to order spares or accessories, or wish to book an engineer visit, our team of customer support agents are ready to provide you with an individual and personalised service.

If you have any questions relating to your new appliance, wish to order spare parts or accessories or require a visit from one of our highly experienced technicians, we have a dedicated and professional team ready and waiting to assist you. We are here Monday to Friday, 8.30 am - 5.00pm on 1300 808 859 or email enquiries@multyflex.com.au

Nation Wide Service

Our team of extensively trained technicians are highly skilled and take part in regular training at our manufacturer's Madison, USA headquarters. This training ensures that they are up to date on the latest appliance technology. Our engineers aim to visit within 2 working days and hold 90% of parts on their vans. All our repairs carry a 3 month guarantee.

The Latest Technology

As we already, said, we do take customer service very seriously and to demonstrate this we have recently invested heavily in the latest Service Software. There are a number of features you may never know about that will ensure your interaction with our Service Team runs smoothly, other features we encourage you to take advantage of include:

Updates: Provide us with either your landline, mobile or email address and we will keep you informed about the status of your call and engineer arrival time.

Maintenance Contracts: A high number of service calls are usually caused by lack of maintenance such as not vacuuming the refrigeration condensers every 3-6 months as recommended in the Use & Care guides. We understand that you may not relish this job and now offer a fully automated maintenance contract that will automatically let you know when it's time for us to visit, thereby keeping your appliances running smoothly. Please call us for further details.